REFUND POLICY

Our refund policy is applicable under several circumstances such as:

a) Damages occurred while shipping process

b) The goods are not in a good specification as per claimed.

c) Within 14 days of the date purchased.

With terms and condition as below:

- Goods are unworn

- Goods were returned in a good condition with all the packaging

However, all goods  that were bought during sales/promotional code are not exchangeable/returnable.

Please email us at purrfectionpaws@gmail.com with subjects:

- Order no. & collection. As example :1124, Bateq Series

FAQ

1)When will I received  my refund?

😺 We will make a payment to you as soon as possible once the goods are back in our hands.

 2) Who will pay for the postage cost?

😺 Customer have to bear for the postage cost and unless under certain circumstances, we will advise accordingly.

3) What if there no feedback after 2-3 days?

😺 Please contact us at 010-9675861 as soon as possible.

POLISI PEMULANGAN BARANG

Polisi pemulangan kami termaktub pada situasi di bawah:

a) Berlaku kerosakan semasa proses penghantaran

b) Barang tidak berada dalam keadaan baik seperti yang dijanjikan

c) Dalam tempoh masa 14 hari selepas tarikh pembelian

Juga termaktub pada syarat-syarat di bawah:

- Barang masih belum dipakai

- Barang dipulangkan dalam keadaan baik seperti mana yang telah dikirimkan

Bagaimanapun,semua barang yang telah dibeli semasa jualan murah atau menggunakan ‘promo code’ tidak sama sekali boleh dipulangkan.

Untuk pemulangan,anda boleh e mail pada pihak kami di purrfectionpaws@gmail.com dengan subject berikut:

No order dan collection.Contoh: 1124, Bateq Series.

1) Bilakah saya akan mendapat pemulangan wang?

😺 Kami akan memulangkan wang anda sebaik sahaja barang berada di tangan kami.

2) Siapakah yang akan menanggung kos postage?

😺 Pihak pelanggan akan menanggung kos postage. Bagaimanapun,untuk kes-kes tertentu, pihak kami akan berbincang dengan pelanggan untuk mencapai kata sepakat.

3) Bagaimanakah jika tiada maklum balas dalam masa 2-3 hari?

😺 Sila hubungi kami di talian 017-9152615 secepat mungkin.